Three doors instead of one for property care scheduling
A 4 staff garden and grounds care company in Green Bay, Wisconsin. Day to day with property care scheduling, messages arrive pre-sorted by the person best placed to sort them: the sender.
- Client
- Garden and grounds care company
- Where
- Green Bay, Wisconsin
- Team
- 4 staffone locally managed operation
- Delivered
- 15 working days after content approval
- Signed off by
- Yvonne EcclestonOffice manager
4 items fittedHanded over
What we found on the first visit
Before anything was built, this is how the site and the inbox actually behaved.
- Starting point
Everyone interested in property care scheduling was funneled to one general contact page, whether they had a brand-new request or a question about an existing one.
- The fault
For property care scheduling, subjects told staff nothing. Separating a fresh inquiry from an existing conversation required reading everything, every time.
What we built
The contact page opens with a plain three-way choice and routes each selection appropriately. New inquiries gather service type, property location and desired frequency; follow-ups take a shorter form.
Where this lives in the plan
- Contact categories
- Separate follow-up route
- Relevant form fields
- Clear button labels
How long it took
15 working days after content approval, including staff review and handover.
- 1
Day 0
Content approved
The clock starts here. Nothing before approval counts toward the working days.
- 2
Days 1 to 15
Built, then reviewed by the client’s staff
The work in this write-up, checked by the people who would run it before anything went live.
- 3
Day 15
Handed over
Handover included in the same window, not scheduled after it.
What changed
Day to day with property care scheduling, messages arrive pre-sorted by the person best placed to sort them: the sender. New business and existing conversations no longer compete for attention in one queue.
The property care scheduling routes mirror the reasons people actually contact us. Our inbox finally reflects reality instead of hiding it.
Questions about this project
01How long did this project take?
15 working days after content approval, including staff review and handover. The working days are counted from the point the client approved the content, so the time spent gathering wording and details before that is not part of the figure.
02Which plan includes this kind of work?
The project drew on quote requests routed straight into your crm, and every one of them is included on all three plans, starting with Crew Starter at $117 a month.
03Why is the garden and grounds care company not named?
Every case study on this site describes the client by the work they do, their size and their region rather than by name. The person quoted is named with their role, and the write-up is one real client project, not a composite of several.
More jobs like this one
- CS-01GroundsRepairing the opening step of property care schedulingLawn care and hedge maintenance service, Manchester, New HampshireRead it
- CS-13GroundsOut-of-hours property care scheduling, handled honestlyEstate grounds maintenance contractor, Manchester, New HampshireRead it
- CS-02GroundsProperty care scheduling within easy reach on a phoneSeasonal garden tidy-up service, Fargo, North DakotaRead it
Related services
- Cleaning business booking and quote formsBooking and quote form development for cleaning businesses, built to route straight into the CRM or dispatch software you already run.
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- Every case studyAll 20 client projects, by the kind of work
Ready to see it built for your crews?
Plans from $117 a month, plus a $647 one-time build fee invoiced only after your site is live. Live in as few as 7 days.