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Cleaning and exterior care

Ending the property care scheduling version confusion

A 16 staff airbnb changeover and property care service in Fort Wayne, Indiana. With property care scheduling, the business maintains key information in one place and has a practical method for checking related pages.

Book a demoWhat we built
Work order / CS-09 Closed
Client
Airbnb changeover and property care service
Where
Fort Wayne, Indiana
Team
16 staffone locally managed operation
Delivered
10 working days after content approval
Signed off by
Esther AylmerAccounts administrator

4 items fittedHanded over

What we found on the first visit

Before anything was built, this is how the site and the inbox actually behaved.

  1. Starting point

    The property care scheduling content had accreted: the same details in several places, maintained unevenly, contradicting quietly.

  2. The fault

    When it comes to property care scheduling, answering a question safely first required establishing which version the caller had seen. Fixes propagated slowly, and contradictions lingered.

What we built

The facts about visit preparation and the service coverage map were consolidated into one maintained reference, with duplicates merged or redirected. Ownership, a review date and an affected-pages checklist came with the handover.

Where this lives in the plan

Went in4/4 done
  • Content inventory
  • Consolidated reference
  • Review schedule
  • Change checklist

How long it took

10 working days after content approval, including staff review and handover.

  1. 1

    Day 0

    Content approved

    The clock starts here. Nothing before approval counts toward the working days.

  2. 2

    Days 1 to 10

    Built, then reviewed by the client’s staff

    The work in this write-up, checked by the people who would run it before anything went live.

  3. 3

    Day 10

    Handed over

    Handover included in the same window, not scheduled after it.

What changed

With property care scheduling, the business maintains key information in one place and has a practical method for checking related pages. Visitors are far less likely to meet two versions of the same fact.

The property care scheduling pages used to disagree with each other. There is a single version now, and someone is actually responsible for it.
Esther AylmerAccounts administrator, airbnb changeover and property care serviceFort Wayne, Indiana

Questions about this project

01How long did this project take?

10 working days after content approval, including staff review and handover. The working days are counted from the point the client approved the content, so the time spent gathering wording and details before that is not part of the figure.

02Which plan includes this kind of work?

The project drew on weekly updates, not a static site and moving off your current site without losing what it earned, and every one of them is included on all three plans, starting with Crew Starter at $117 a month.

03Why is the airbnb changeover and property care service not named?

Every case study on this site describes the client by the work they do, their size and their region rather than by name. The person quoted is named with their role, and the write-up is one real client project, not a composite of several.

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